Our furnace went the morning that we were supposed to leave for a short vacation. James and his crew were able to come by, diagnose the problem, and set up an installation date when we would be returning from our trip. The night before the scheduled installation, our hot water heater started spewing out water and causing a minor flood. JAMES CAME OVER TO OUR HOUSE AT 7:30 THAT NIGHT TO HELP US WITH THE ISSUE AND MAKE SURE THAT OUR FURNACE WOULD BE SAFE TO RUN BEFORE THE INSTALLATION THE NEXT DAY. Does your HVAC company do that? Well, mine does. These guys are amazing!